Within Canada:

• Flat rate shipping of $10 for orders under $200.

• Free Local Delivery within Toronto or Pick Up from our Junction Studio

• Orders Above $200.00 (before tax): Free shipping.

• Bespoke and Handmade quilts will always quality for free shipping.

For USA Orders:

• Due to recent U.S. policy changes removing the de minimis exemption, all imports now face tariffs and fees. Rather than raising our prices or passing unpredictable costs on to you, we’ve chosen to pause U.S. shipping for the time being. We know this is disappointing and are truly sorry, we’ll resume shipping as soon as it’s fair and sustainable to do so!

Take note of the mentioned pricing structures and consider reaching out if you have specific queries about shipping to other locations or countries.

Other Fees:

• ESBE is not responsible for any customs duties, taxes, or fees that may be incurred during shipping to your country. These charges are the responsibility of the customer.

• We are also not responsible for an incorrect address provided by the customer, or failure to pickup at address input on your order. If the package is returned to us due to address issues, any additional delivery charges incurred will be the customer’s responsibility.

For our downtown Toronto customers (bounded by Jane St to Woodbine, and Lakeshore to Lawrence Ave), we're pleased to offer a complimentary delivery and drop-off service. Simply choose this option during check-out. For locations within the broader GTA, regular shipping rates apply.

Processing Times:

• Ready-to-Ship Orders: Allow 1-3 days for processing.

• Made-to-Order Products: Production requires 3-4 weeks. When item is ready to ship, you'll receive a notification email.

• Bespoke Quilts: This will be discussed with in your consultation. Depending on the complexity of the design and size of the quilt, this could take anywhere from 4 week - 4 months.

Shipping Within Canada:

• Standard: We use Canada Post and Purolator. Deliveries span 3-5 business days from January to October. Please note that potential delays can occur from November to December due to increased postal volume.

Shipping to the USA:

• Due to recent U.S. policy changes removing the de minimis exemption, all imports now face tariffs and fees. Rather than raising our prices or passing unpredictable costs on to you, we’ve chosen to pause U.S. shipping for the time being. We know this is disappointing and are truly sorry W e’ll resume shipping as soon as it’s fair and sustainable to do so.

• Standard: Packages are dispatched as Tracked Packages, inclusive of tracking and delivery confirmation, arriving in 6-8 business days.
  

International Orders: For destinations outside North America, kindly contact us for a tailored shipping quote.

Please consider the mentioned timeframes as guidelines. External factors might occasionally influence the delivery times.

Being a small artisan-run business, we prioritize the quality and integrity of our items. Due to their delicate nature and the shipping costs for sizeable items, we don't accept returns on handmade quilts, bespoke quilts, or any made-to-order products.

For bags, pillows, and linens labeled as ready-to-ship, we do accept returns within 14 days with receipt of purchase. A full refund will be provided. Return shipping costs are not covered by us.

By placing an order with ESBE, you acknowledge that we are not responsible for any delays or lost items once they have been handed over to our shipping provider, Canada Post or UPS. ESBE is not liable for any issues with the delivery of your items after they’ve been shipped to the address provided.

Sometimes things don’t go as planned. If your order arrives damaged, please email us at hello@esbestudio.com with your order number, a description of the issue, and a photo, and we’ll assist you in resolving the matter.

If your product arrives damaged or defective, or if you experience any issues, please reach out to me. we’d love to make it right! Just email us at hello@esbestudio.com with a description of the issue and some photos, and we’ll do our best to find a solution.

International Orders: For destinations outside North America, kindly contact us for a tailored shipping quote.

Yes, we proudly offer our ESBE Bespoke Service for custom quilt commissions and are currently open for such requests.

With ESBE Bespoke you’re able to collaborate with the artist to create a cherished piece that is uniquely yours. Each quilt is a testament to your personal story, ensuring your thoughtful gesture becomes an enduring memory in the lives of your loved ones or your home. Ideal for weddings, housewarmings, baby showers, and other momentous occasions, these quilts serve as timeless keepsakes.

To explore this service further, please use the form on our Contact Page.

At ESBE, we champion the 'slow-drop model'. Given the intricate craftsmanship and the fact that our founder is the sole artisan, we often release our products in exclusive, limited batches. Remarkably, most items in our slow-drop releases are singular, one-off creations — once they're gone, they're truly irreplaceable. To gain early access to these exclusive drops, we encourage you to subscribe to our newsletter.

Additionally, our made-to-order offerings enable us to gauge and match demand accurately, ensuring we produce only what our discerning customers desire. This approach champions patience and sustainability. Good things take time, and indeed, the best things come to those who wait and value conscientious consumption.

Please allow between 3-4 weeks of production time for all made-to-order items. You will receive notification when your item ships.

The pricing of quilts reflects a combination of factors that ensure you're receiving a product of the highest quality:

Time-Intensive Craftsmanship: Each quilt is a culmination of hours of labor (16-30+), with some taking days or even weeks to complete, especially if they're handcrafted.

High-Quality Materials: Premium fabrics and batting not only enhance the quilt's feel and durability but also come at a higher cost compared to standard materials.

Unique Designs: Original and bespoke designs often require more time in planning, designing, and execution, adding to the overall cost.

Specialized Skills: Quilting is a craft that takes years to master. The expertise of skilled artisans, who bring intricate designs to life, is factored into the quilt's price.

Wage Ethics: Ethically paying fair wages to ensure sustainable and responsible production naturally incur a higher cost.

Limited Production: As many quilts, especially handcrafted ones, are not mass-produced, they don't benefit from economies of scale, leading to a higher per-item cost.

In essence, when purchasing a quilt, especially from artisans or specialized shops, you're investing in a piece of art, a story, and a tradition, all of which are woven together by skilled hands.

To learn more about our pricing transparency, please read on below.

Each quilt I create isn't just a product; it's a labor of love, imbued with immense care and intricate detailing. Much like bringing a new life into the world, the passion and devotion I pour into every quilt feels as though I've birthed a new entity. As a testament to this deep connection, every quilt is honored with a human name, reflecting its unique identity and the special place it holds in the ESBE family. Just as a parent names their child, I name each quilt, signifying its individual story and the love with which it was crafted.

To ensure the longevity and beauty of your ESBE quilt, follow these guidelines:

Washing: Hand wash or use delicate cycle on machine wash with cold water. Use a mild detergent, preferably one designed for delicate fabrics or quilts. Use the color absorbing sheet provided in your order for the first wash to ensure no stray color wanders.

Drying: Lay the quilt flat to air dry. If using a dryer, opt for a low heat or air fluff setting. Avoid direct sunlight to prevent color fading.

Ironing/Steaming: ESBE quilts can be ironed or steamed to remove deeper set wrinkles. Check your authenticity card for material composition and follow your irons material settings. Most wrinkles can be removed from a quick tumble in the dryer on fluff/low.

Folding: Follow the folding instructions provided below to minimize crease lines in your quilt and ready it for storage.

Storage: Store in a cool, dry place. If storing for extended periods, place it in a breathable cotton bag or wrap in a cotton sheet to prevent yellowing or fabric degradation.

General Care: Rotate and refold your quilt occasionally to prevent creases or wear along the same lines. Avoid placing heavy objects on the quilt to maintain its shape and loft.

Regularly checking and lightly shaking your quilt can help maintain its fluffiness and ensure even wear. Remember, with proper care, your quilt will remain a cherished piece for years to come.

An authenticity card is a testament to the singular artistry and heritage of each ESBE quilt. Born from our passion to blend commercial artistry with functional design, every quilt we craft is accompanied by its own unique authenticity card which furnishes details such as the quilt's name, provenance, dimensions, materials, and the techniques employed. Crucially, it bears a distinct identification code exclusive to that individual quilt. Given the bespoke, one-off nature of our designs, we regard each quilt with the reverence accorded to fine art. Envisioned to be heirlooms, these quilts are intended to journey through generations, and the accompanying authenticity card safeguards their rich narrative, lineage and value.